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Ormeria
Ormeria Crew · Backoffice & Backend · Internal · 27 Jul 2026

Behind the screens.

Every promise the prototypes make, mapped to what must exist behind it — organised on the operational lifecycle: onboarding (a boat is not onboarded until it is payout-ready; identity and compliance checks are onboarding, not a separate function) → the transactionplatform & legalopsdata.

Pilot concierge pilot — 2–3 boats, manual ops acceptable, late 2026 Launch real software by the Ormeria launch, Feb 2027 Flag found by the adversarial completeness pass Candidate on the table, not decided

1Onboarding

A boat moves through two stages: registered (visible, config set) → payout-ready (all identity gates cleared, provider account verified, a test pay-in landed). No QR goes into a cabin before payout-ready.

1.1 · Registry

Boat registration + per-boat config

Name, crew count, guidance on/off and text, fee variant, theme later.

Pilotops sheet after a captain call  ·  Launch15-minute self-serve onboarding writing to a config store that drives the guest flow
QR / tip-link resolution

A scanned code resolves to the right boat’s hosted flow. All prototype QRs still encode a placeholder — regenerate at deploy.

Pilothand-made static URL + QR per boat  ·  Launchtip-link service with per-boat tokens, revocation and reissue
Crew roster with roles and effective dates

Joiners, leavers, rotation. A roster change re-triggers the payee gate for the new member.

Pilotsheet, captain messages changes  ·  Launchcaptain-managed roster feeding split, notifications and payee KYC

1.2 · Identity & compliance gates

The gates that make a boat payout-ready. All screening runs inside the provider’s licence, confirmed in writing (§3).

Captain identity verification + boat-to-captain binding

“Send to the crew” is money-moving authority. One boat, one authority; anti-rogue-registration controls.

Pilotpersonally known captains
KYB of the boat-side entity + vessel sanctions screening Flag

Who is the account holder of record — captain, owning SPV, management company? Yacht ownership runs through offshore SPVs; since 2022 vessels themselves appear on EU/OFAC lists. Screen boats at registration and periodically. Decision D11 sets the scope of this gate.

Crew payee KYC + sanctions/PEP screening

At roster entry or claim time (model-dependent), with a re-screening cadence as ongoing state; blocked-payee handling defined before it happens.

Provider verification vs the 15-minute promise Flag

A connected account can’t receive funds until the provider’s KYC/KYB clears — days, longer for offshore SPVs. The 15-minute onboarding creates a registered boat; payout-ready follows verification and a cleared test pay-in.

Pilotonboard boats weeks ahead
Captain runtime authentication Flag

Registration KYC is not session auth. Login, session on a shared wheelhouse iPad, step-up confirmation on send above a threshold, device-loss recovery.

Pilotops-mediated “go” from a verified number, voice callback above a threshold

2The transaction

2.0 · The money path

Guest
Pays via rail — pay-by-bank default, card / Apple Pay optional (fee on top)
Provider escrow
Per-boat connected account held at the regulated provider — Ormeria never holds funds
Captain
One-tap send — atomically snapshots the split, instructs payouts
Crew
Payout targets behind one seam (model A / B / C, decided by captain research)

Pilot — same custody rule. Provider escrow exists before the first live tip, even concierge-moved. The manual-SEPA substitute lands in the provider-held account (per-tip virtual IBAN or cent-marked reference) — never in an Ormeria or captain account. Notifications fire captain-first, always.

Working assumptions to react to, not decisions: ledger in the boat’s operating currency, EUR default · guest pay-in currencies EUR / USD / GBP · no tip floor; single tips above ~€50k route through enhanced diligence rather than being capped. Open: account structure (D1) and the statement name the guest’s bank shows (D2).

2.1 · Pay-in

PSD2 pay-by-bank (PIS)

Bank selection, app approval hand-off, status webhooks. Provider open — direct (TrueLayer / Tink / Yapily / Volt) or bundled via AAZZUR; EU/UK only, card/wire fallback for US-banked guests.

Pilotmanual SEPA with a per-tip reference into escrow, ops confirms
PIS amount limits Flag

Many banks cap app-approved transfers at €10–25k/day — exactly the flagship ticket sizes. Needs limit intelligence at bank selection, graceful in-flow fallback, and a limit-failure screen that doesn’t exist yet.

Pilotask bank + amount up front, route big tickets to wire
Card + Apple Pay acquiring

Fee computed on top from the live rate card, 3DS/SCA, settling into the same provider account.

Payer-side screening, in flow Flag

The guest can be the designated person; a €50k inbound from an opaque private-bank arrangement is what providers freeze. Needs a “payment under review” state with honest copy.

AML transaction monitoring

€10–50k single payments to a QR code; SAR path via the provider; enhanced diligence for very large tips.

Guest contact capture — a prototype gap Flag

“We’ll confirm when it reaches them” is undeliverable: the flow never asks for an email or phone. A minimal capture step with consent copy has to fit inside the two-minute rule (D6).

Pilotconcierge knows the guests
Payment state machine + idempotency

Defined states: initiated → funded → (under-review) → split-locked → sending → paid → landed; terminal: failed / expired / refunded; per-payee sub-states under sending. Double-tap protection and the guest-facing failure/retry screens the prototype deliberately lacks.

2.2 · FX

Two distinct FX events with different owners. Only the first is the revenue line.

Pay-in FX — the Phase 1 revenue line Direction set · FL 27 Jul

A rate fixed at the beginning of each day, displayed to the guest as-is — no live quoting or quote-lock machinery; a daily rate-fix job drives every screen that day. Margin is a small bp commission inside the daily rate, positioned to read like a good FX card and well inside private-wealth-bank pricing. Preferred implementation: the provider’s guaranteed daily rate card with Ormeria’s bps on top — the provider carries the intraday move and Ormeria’s FX risk is genuinely nil. If the provider only passes spot, the daily spread must be sized to cover intraday drift: risk bounded and priced, not zero. The crew figure stays guaranteed — “the crew receives the full €12,000.”

Payout FX — a cost line, not revenue by default

Non-SEPA crew (Filipino, South African, Australian) means SWIFT lifting fees and 3–5 days. Needs a decided fee-bearing policy and corridor-specific timing promises, or the full-amount ethos silently breaks for the lowest-paid crew (D7). Two candidates sidestep SWIFT entirely — payroll routing and a stablecoin settlement rail (§2.4).

Rate-card management

Card fee %, FX margin per currency pair, absorbed PIS cost; versioned, driving UI and revenue reporting.

Pilotone spreadsheet; daily rate from provider + agreed margin, honored for the session
Conversion-transparency disclosure Flag

CBPR2 (EU Reg. 2019/518) imposes disclosure duties vs ECB reference rates on Union-currency conversions; USD/GBP legs sit outside CBPR2 but under PSD2 transparency and fair-commercial-practice rules. Counsel defines the disclosure pattern per currency pair before any real cross-currency guest payment (D9).

Perimeter gate on the revenue line Flag

Whether Ormeria may price FX margin at all under the provider’s agent/distributor model is part of the §3 perimeter question. The Phase 1 revenue line is not confirmed until that is.

Cross-currency refunds Flag

Refund at the original all-in amount in the pay currency, Ormeria bears bounded drift; plus short / over / duplicate pay-in exception handling (correspondent fees shave wires).

2.3 · Custody & split

Provider escrow / connected-account custody

See §2.0 — Ormeria never holds funds. The custody line on the bank sheet is a legal representation.

Standing split in shares

Share-over-total, quarter steps, deterministic largest-remainder rounding so rows always sum to the total (now also fixed in the prototype); per-tip snapshots so roster changes never rewrite history.

One-tap send as the captain’s gate

Send atomically snapshots the split, fires payouts and crew notifications, and writes an audit record.

Own-share-only privacy

Row-level authorization; no API, deep link or notification payload can leak the table or the total to crew.

Pilotindividual 1:1 messages, never a group thread
Post-send corrections Flag

Wrong split or missed crew member after money is in flight: a short revocation window, make-whole policy (never clawback from crew), audit link to the original snapshot.

Pilotops reads the split back to the captain before executing

2.4 · Payout

Payout-target abstraction (models A / B / C)

One seam; the model decided by captain research implements behind it; the Phase 2 Ormeria account is just another target. Interlocks with D11.

Crew payout execution

IBAN validation, status tracking; 1–2 working days holds for SEPA, corridor-specific promises per the D7 policy elsewhere.

Payroll routing for non-SEPA crew Candidate · FL 27 Jul

Route non-SEPA tips through the boat’s existing crew payroll — yacht payroll providers already solve corridors and payee KYC; one SEPA transfer from escrow replaces N SWIFT wires. To test before adopting: timing (monthly payroll cycle vs the 1–2-day promise), tax visibility (through payroll the tip reads like salary — withholding and social charges can shave it), privacy (payroll admin sees the split). Interlocks with payout model B and D11.

Stablecoin settlement rail for non-SEPA payouts Candidate · FL 27 Jul

A MiCA-compliant USD stablecoin as the invisible rail behind non-SEPA payouts — fiat at both edges, stablecoin in the middle: minutes instead of 3–5 days, near-zero corridor cost, 24/7. Held by a licensed partner so “Ormeria never holds funds” survives; guest pay-in unaffected. Makes stablecoin support a provider-selection criterion (AAZZUR question + BaaS shortlist). Phase 2 option: a USD wallet + card as claim target — a real differentiator for nomadic, USD-denominated, thinly-banked crew; adds MiCA/CASP partner requirements and a “crypto”-word brand risk with captains and management companies.

Payee gate enforcement

Every payout re-checks the §1.2 crew KYC/sanctions state; blocked payees route to defined handling, never silent failure.

Instant Ormeria account + card at claim

Feb 2027 core; verify against the real Aazzur/Equals surface.

Pilotnot offered
Unclaimed tips Flag

Claim-link expiry, reminders, dormancy policy (escalate to captain → hold → agreed disposition), validated against e-money dormancy rules.

Partial distribution Flag

7 of 8 payouts clear, one bounces: per-payee sub-states, retries, returned funds, captain visibility, and an explicit rule for when the guest’s “it landed” fires.

2.5 · Notifications & the promise chain

Captain-first sequencing

Enforced in the pipeline: funds-landed → captain push → captain sends → crew push. No code path notifies crew first.

Crew channel + identity

Authenticated claim links / app, device registration at roster time.

PilotWhatsApp/SMS from the roster sheet
“It landed” trigger

Payout-completion events aggregated per tip firing the guest message; the definition of “landed” depends on the payout model.

Thank-you relay

Compose surface, light content check, authorship rule still open (blueprint).

Attribution flag propagation

Captain’s per-tip choice (and the guest’s “From” signature) honored across every crew surface.

Delivery assurance Flag

The captain push is a single point of failure (yachts at sea): per-message delivery tracking, channel fallback (push → SMS → email), reminder ladder, escalation for tips unsent after N days, and interim guest status so the promise never goes silent.

3Platform & legal

Ormeria-level — not per-boat, not per-tip.

Ormeria’s own regulatory perimeter Flag

TSP vs e-money agent/distributor status: presenting payment screens, instructing payouts and pricing FX margin must fit the provider’s model; agent registration takes weeks-to-months. Written provider confirmation before the pilot; counsel-confirmed analysis well before Feb 2027. Gates the FX revenue line.

Tax / platform reporting (DAC7-style)

The platform routes identifiable income to identified crew across member states; counsel memo before pilot payouts, records kept to satisfy reporting retroactively. The recipient-side consequence — digital tips are traceable income where cash was not — is an adoption risk, tracked in the interview probes, not solved here.

GDPR

Guest data without an account relationship, crew financial data, attribution data; DPAs, retention, DSAR/erasure vs payment-record retention.

On-screen claims substantiation + change control

“Held by a regulated provider”, “the full €12,000”, “no fees”, “1–2 working days” are checkable representations; screen copy and operational reality must not drift apart.

Contracts Flag

Guest T&Cs at Pay, captain/vessel platform agreement (split authority, correction liability), crew payee terms at claim, PSD2-required checkout disclosures.

Pilotshort-form agreements + a one-paragraph counsel-approved guest terms link

4Ops & backoffice

Refund / mistaken-amount workflow

€120,000 is one keystroke from €12,000; fully refundable until “sent to the crew”, case-by-case after.

Chargebacks on the card rail

Disputes arrive after crew are paid out; reserve / settlement-delay policy decision (D8), evidence tooling.

Pilotabsorb as validation spend
Admin console

Tip lifecycle view, search by the ORM-… reference, resend / retry / refund actions, role-based access, operator audit log.

Pilotone ops person + provider dashboards + the tracking sheet + a runbook
QR kit production

Print pipeline per boat, reissue tied to token revocation (§1.1).

Pilotprint the A4, cut, courier
Monitoring & SLOs on the promise chain

Stuck-payment and late-payout alerts, status dashboard, on-call runbook.

Pilota daily checklist
Environment separation & money-flow testing Flag

Provider sandbox in CI, a permanent flagged test vessel in production, and a live low-value rehearsal tip through every rail before each pilot boat goes live and after each significant deploy.

5Data

Canonical tip ledger

Event-sourced lifecycle on the §2.1 state machine, unique references issued in the launch format from the first pilot tip, denominated in the D3 base currency.

Reconciliation

Provider balances vs ledger vs payouts vs fee/FX revenue; every cent classified — principal, card fee, FX margin, absorbed cost, absorbed drift. Daily and automated with break alerts by launch. This is what makes “the crew receives the full amount” checkable.

Pay-in matching Flag

Verify the provider accepts external credits into escrow; per-tip virtual IBANs or cent-marked amounts where references can’t be trusted (interlocks with D1), plus an unmatched-funds queue.

Charter / attribution metadata

Captain-entered label per tip; no broker integration required.

Funnel analytics

Scan → paid conversion, rail/currency mix, amounts vs guidance, limit-failure vs abandonment — the H1/H3 instrumentation and later the pricing feed.

Eleven decisions this surfaces

What the list above cannot settle by itself.

Money path & currency
D1
Account structure

Per-boat connected account (proposed) vs pooled escrow vs per-tip virtual IBANs — with the chosen provider.

D2
Statement name / merchant of record

What the guest’s bank statement shows; the legal recipient of the pay-in.

D3
Base currency + accepted currencies + EDD threshold

Proposed: EUR base; EUR/USD/GBP accepted; ~€50k enhanced-diligence threshold, no cap.

D4
Daily-rate mechanics Direction set

Beginning-of-day fixed rate, small bp commission. To close: confirm the provider’s guaranteed daily rate card; if spot-only, size the spread and set a re-fix rule.

D5
Payout FX policy

Margin or pass-through-at-cost on non-EUR payout legs.

Flow & policy
D6
Guest contact capture

Where the email/phone step fits inside the two-minute rule.

D7
Non-SEPA crew payouts 2 candidates

Who bears corridor fees, what timing is promised. Payroll routing vs stablecoin rail (§2.4) — decide after captain research + provider answers.

D8
Card-dispute reserve policy

Delay card-funded distributions, or absorb chargeback risk.

D9
FX-margin disclosure pattern

Counsel-led, per currency pair, before any real cross-currency payment.

D10
Downstream currency display

What the captain and crew see when the guest tips in USD/GBP.

Structural
D11
Account-holder-of-record per boat

Interlocks with payout model A/B/C, sets the KYB scope, and shapes the whole payout design.

Ormeria · internal — not for external distribution From the 26 Jul full-flow review · restructured 27 Jul