Six pieces: what the service is, how the flow runs, and clickable prototypes for each of the three people it touches. Start at 1 and work down — or go straight to 3 and tap through as the guest.
1Service mapWhat Ormeria Crew is: two services in one, two situations, four actors, the money path, the loop, the gates. 2Service & flow briefThe six beats across guest, captain, crew and backstage — with what’s decided and what’s still open. 3Guest — the tip flowCabin card → scan → amount → pay → proof → “it reached them.” Best on a phone or a narrow window. 4CaptainFirst-time setup, a gratuity arriving (one tap to send, split in shares), showing the code to a guest. 5Crew member“You’ve been tipped” → your share → get paid → thank the guest. 6Cabin card — print sheetA4, two cards, cut on the dashed line. Print on heavy stock.?guidance=off hides the tipping guidance · ?fees=onus absorbs the card fee · ?mode=captain starts on the captain’s phone. Crew variant: ?source=off hides who the tip is from.